Terms and conditions

Last Updated: February 12, 2025

1. Introduction

Welcome to Cleanve Pro LLC. By accessing and using our website [www.cleanvepro.com], you agree to comply with these Terms and Conditions. If you do not agree with any provision, we recommend that you do not use our services.

2. Services Offered

Cleanve Pro LLC provides residential and office cleaning services in Madison, WI, and surrounding areas (Verona, Middleton, Fitchburg, and Monona).

Our services include:

Residential cleaning: Deep cleaning and recurring maintenance.
Office cleaning: Cleaning of desks, floors, windows, restrooms, and common areas.

We reserve the right to modify or update our services at any time.

3. Bookings and Payments

Bookings can be made through our Site or by direct contact.
Payments are processed online with 100% secure certified platforms.
Prices are in U.S. dollars (USD) and include applicable taxes.
We reserve the right to modify our rates without prior notice.

4. Cancellation and Refund Policy

Cancellations must be made at least 24 hours in advance to avoid additional charges.
If a service is not canceled on time, a cancellation fee may apply.
Refunds will only be issued in specific cases, at our discretion.

5. Customer Responsibilities

The customer agrees to:

Provide access to the space to be cleaned.
Notify any special requests in advance.

6. Satisfaction Guarantee

If you are not satisfied with the service, you must notify us within 24 hours after cleaning to schedule a correction at no additional cost.

7. Security and Protection

At Cleanve Pro LLC, we take security very seriously. All transactions on our website are 100% secure and protected by advanced encryption protocols.

8. Limitation of Liability

We will not be responsible for:

Damages caused by third parties or events beyond our control.
Minor damages to fragile objects if they were not notified in advance.

Our total liability will be limited to the amount paid for the service in question.

9. Intellectual Property

All content on the Site, including text, images, logos, and promotional materials, is the property of Cleanve Pro LLC and is protected by copyright laws.

10. Prohibited Actions

It is strictly prohibited to:

Use our Site or services for illegal purposes.
Provide false information when making bookings.

11. Modifications to the Terms and Conditions

We may update these terms at any time. We recommend that our customers review them periodically to stay informed.

12. Contact

If you have any questions or need more information, you can contact us at:

Cleanve Pro LLC
Location: 2305 South Park Street, Madison, WI, 53713
Email: customerservice@cleanvepro.com
Phone Numbers: 608-421-4512 | 608-421-4346